November 2008 Archives

From Julie Fleming Brown: "How often do you find yourself doing one activity and thinking about another? Perhaps you check email while you're on the phone or talking to someone? Or you read the paper (or browse the web) while your partner or child is trying to tell you something?

It's so common to do this, and when we do, we generally think we're making good use of the time by multitasking. And yet, most of us have also had the experience of getting "busted":the person who's talking realizes we aren't listening, or we make an error because we're juggling two (or more) tasks simultaneously. At a minimum, our stress level goes up because the brain isn't wired for multitasking.

Instead, try being fully present with what you're doing. If you're in conversation, close your email and put your phone on "do not disturb" so you can direct all of your attention to the discussion. Conversations tend to go more quickly when you're fully present because you're at full attention, and you'll notice that you catch not only what's said, but also what is going unsaid that should perhaps be explored.

For instance, imagine that a colleague is briefing you on an expert witness deposition prep session and the words say all is well. If you are fully present to your colleague, you might notice tension in his face that you would miss if you were looking at papers or email while he's talking. Seeing the tension, you'd have an opportunity to inquire and learn that although he can't put his finger on the issue, something isn't right about the testimony or the way the expert is presenting it. That's valuable information that could go undetected. (Should your colleague raise the concern without being asked? Absolutely. However, many of us are uncomfortable bringing up a concern without any evidence to back it up, and so he might well not mention it.)

How to become fully present?...

"On Being a Black Lawyer"

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Posted by Robert J. Ambrogi: "On Being a Black Lawyer is the intriguing title of the blog launched this month by Yolanda Young, a lawyer, author, columnist and TV commentator. She began the blog on the very day a black lawyer was elected president of the United States, writing at the time:

 

For some time I've been thinking about starting a conversation with the African American legal community. It often seems to me that we are both legion and alone. How nice I thought it would be for us to have a place to come to question, vent and on days like this one, celebrate. Today, one of our own, was chosen by the widely diverse and exceedingly complicated citizens of this young nation to be President of the United States. I feel the kind of pride and kinship black barristers must've known the day Justice Thurgood Marshall donned his black robe for the first time or Charles Hamilton Houston won his first Supreme Court Case that fittingly committed every state to providing a place for the legal training of future black lawyers.

 

Young attracted attention within the blogosphere earlier this year for an item she wrote at The Huffington Post recounting the segregation she experienced as a staff attorney at Covington & Burling as "reminiscent of Jim Crow." She described the firm as "stockpiling its staff attorney ghetto with blacks and other minorities" and wrote, "The vast majority of Covington's black attorneys do no substantive work, have no control over their case assignments and no opportunity for advancement."

 

Young is a 1995 graduate of the Georgetown University Law Center and author of the 2003 memoir, On Our Way To Beautiful. She is a regular contributing columnist to USA Today and has published pieces in The Washington Post and Essence Magazine. She also writes and posts videos on the blog Spade, which she describes as "a critical look at black America."

 

The active links are available at the source site listed below.

Source: Legal Blog Watch, 25 November 2008

From the blog: "Communicating with customers consistently is essential to great customer service. Customers like to be kept in the loop and doing so is important to keeping them happy. With that in mind, companies should make a genuine effort to notify customers before doing something to their account or to anything that affects them.

Contact them through different mediums...

Be clear and honest with timelines...

Communicate what is being done and why...

Be prepared to answer questions..."

 

Full text and active links are available at the source site listed below.

Source:  Service Untitled, 31 October 2008

Posted by Ron Friedmann: "If you are friends with any associates laid off from large law firms, point them to Legal OnRamp for networking and resources. 

Legal OnRamp (LOR) is a social networking site exclusively for legal professionals. LOR is primarily for inhouse lawyers but is currently inviting laid-off associates to join. Once online, they will find a career center with a resources, job listings, and networking. Applicants should indicate the firm from which they were laid off.

Getting the word out about this offer is a good occasion to comment on social networks. I've been on Linkedin from very early (among the first 50k to join) and joined Facebook and Twitter this year. So far, I see a lot more value in LOR - which is vertically focused - than these other networks. That said, I continue to spend some time on all the networks to see how they evolve.

I feel a post about Twitter coming on in the near future. By the way, you can see my Tweets, which are mainly professional rather than personal, at http://twitter.com/ronfriedmann. Coming up with a 140-character personal profile is both fun and a challenge."

The active links are available at the source site listed below.

Source: Strategic Legal Technology, 15 November 2008 

Posted by Ron Miller: "As information technology and the new economy continue to shrink the size of the world, I'm regretting not learning a foreign language. I'm reminded of this every time I take a deposition with an interpreter which is becoming a more frequent occurrence.  I wish I didn't need a translator, particularly for Spanish.  John Bratt's Baltimore Injury Lawyer Blog has two posts with tips on how to make the sometimes trying process of deposing a witness through an interpreter just a little bit easier. Click on "two posts" and "tips" above for the links to the Baltimore Injury Lawyer Blog entries handling interpreter depositions."

The active links are available at the source site listed below.

Source: Trial Lawyer Resource Center, 10 September 2008

From the blog: "That's our perpetual question, and here's another version of an answer: an editor can make sure an attorney looks good in print.

 

Consider the introduction to this client alert about the Treasury Capital Purchase Program:

The Treasury Department this morning provided additional information on the implementation of the Treasury Capital Purchase Program, including an application form and guidelines for the application process.

What a way to begin!

Despite the author's best intent to inform, all the reader gets from the author's effort is this:

This alert is about the Treasury Capital Purchase Program, but the attorney who wrote it is an extremely mediocre writer. You'd be better off getting the information directly from the Treasury. That way, you'd get more information more quickly, and with much less effort.

OK. So what would have happened to the intro if it had been touched by an editor first?"

Read the rest of this entry »

Full text and active links are available at the source site listed below.

Source:  Set in Style, 9 November 2008

"Peace of Mind for Gmail Users"

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Posted by Tom Mighell: "I recently made the switch over to Gmail, and I love using it as an email tool. The one thing that has always bothered me about using a cloud-based email tool, however, is that if Google suddenly loses it, it's gone -- forever. There have been a number of stories where people have lost some or all of their email, with little or no recourse.

Imagine my relief when I discovered Gmail Backup. This program is a free download, which backs up your Gmail to your computer or an attached hard drive. Just specify the folder and the dates you want to backup, click Backup, and sit back. It took about 15 minutes to back up my (admittedly small) 85MB Gmail file. If you're using Gmail, you need a tool like this to make sure your email is properly backed up."

The active link is available at the source site listed below.

Source: Inter Alia, 25 November 2008

In the news: "For midsize firms, buying the right hardware can be a long, frustrating and expensive process. But with patience, perseverance and a lot of communication, IT leaders can prevail and serve their users efficiently. Consultant Shawna Childress has tips to put the right items in your cart."

 

Some tips discussed in the article include:

Conduct a needs analysis.

Don't be afraid.

Conduct due diligence.

Be wary of unrealistic expectations.

Don't purchase hardware without determining what software will be used.

Don't buy only on price.

Don't overbuy and learn to let go.

Master the zen of upgrading.
Keep track of hardware.

Buy the warranty.

Provide security for laptops.
Mandate training.
When all else fails, RTFM

 

Read full text

 

Source: Law.Com's Daily Legal Newswire. 26 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe <http://store.law.com/registration/register.asp?subscribeto=nw>.

Reid Trautz: "I am pleased to present the 2008 Holiday Gift Guide for Lawyers to help the friends and families of America's Greatest Lawyers find the perfect gift for their favorite and deserving lawyer!

...

The myth of a pocket-sized projector has now become reality thanks to the launch of the Pico Pocket Projector from the good folks at Optoma...

 

Need a gift for the lawyer who already has everything (including a sense of humor)? Then check out the delightfully-twisted world of superhero-turned-lawyer, Harvey Birdman, who now represents cartoon characters in their legal woes, including Shaggy and Scooby-Doo (narcotics intoxication) Fred Flintstone (accused of being head of the Bedrock crime syndicate), and Yogi Bear's sidekick, Boo-Boo (charged with sending booby-trapped gift baskets to corporate CEOs.)...

 

3G iPhone: Faithful readers will recognize the iPhone is a repeat in The Guide this year. Thanks to my dear wife who read the 2007 Guide, I received my iPhone for Christmas and have never looked back...

 

Whether you have a favorite family picture or photo of a memorable vacation spot, Canvas on Demand will enlarge that photo onto quality artist's canvas to be proudly displayed on your office walls. Prices start at $59 for an 8x10; sizes up to 60x40 are available.

 

I have owned and faithfully carried a Jack Georges leather briefcase for over a dozen years, and it still looks as good today as the day I bought it. So I was pleased to learn that Georges is making a variety of good-looking laptop bags.  If my briefcase is any indication, the new laptop bags should last well into this century's third decade.

 

Posted by Arnie Herz: "A few weeks back, I wrote about the importance of creating a connection culture in the law . One of the best ways for law firms to create connecting points for their lawyers is to gain insight into points of disconnection. As I've previously noted, two frequently cited causes of lawyer disconnect are the competitive nature of the business and long working hours.

According to a post from Chris Bailey at the always-interesting Bailey Workplay blog, another major cause is invisibility. Bailey attributes this problem to incompetent leadership. Specifically, he asserts that managers can do a lot of damage when they ignore employees. Ignoring actions, in turn, can take different forms, including:

  • Not acknowledging contributions
  • Not recognizing expertise
  • Not seeing the individual worth

As this post from Matt Homann suggests, anxiety can also promote lawyer disconnection. Homann points to a Harvard Business article that tells us How to Deal with Anxious People. The piece leads with an anatomical fact: When we're anxious, our minds constrict and we're more apt to cut off our rationality and act impulsively. Consequently, law firm leaders looking to alleviate anxiety - and the disconnection it can foster - need to talk to or with anxious lawyers rather than at or over them.

The article goes on to instruct that the best way to navigate these challenging talks is to observe the anxious person's body language. People who feel that they're being talked over will "leave the conversation at the earliest opportunity." When they're talked at, people tend to tuck their chin down or stick it out to show that they're intimidated or ticked off, respectively. By contrast, when you talk to an anxious person, they'll "nod from the neck up." Similarly, someone who senses that they're being talked with will usually relax their shoulders and neck, "as if you've told them: 'It'll be okay. We can work this out.'"

 

The active links are available at the source site listed below.

Source: legal sanity, 31 March 2008

Posted by Carolyn Elefant: "In a waning economy, lawyers looking for new employment horizons might be advised to look across the horizon -- literally. Because as Legal Blog Watch's own John Bringardner writes in the New York Times, overseas markets are the new land of opportunity for lawyers.

 

Back in the gold rush days, law firms had a tough time selling lawyers on locales like Dubai, Abu Dhabi or Hong Kong. But now all that's changed, and recruiters are finding plenty of lawyers willing to travel halfway around the world for a job. Because of increased interest in overseas positions, firms can afford to be choosier about who they hire, and also stingier with their incentives. For example:

 

When Kirkland opened its Hong Kong office in 2006... it was hard to complete its hiring locally. American and British firms there were willing to make candidates the kind of fantastic offers they'd rarely see at home. "Two years ago I saw third-years asking to be made partners," David Eich [a Kirland partner] says. "With the market crash we immediately felt the inflection of that. These days I see partners happy to take a salary adjustment for their circumstances."

 

Still, going overseas isn't just a way to bide time while the economy recovers. Many lawyers are embracing the overseas alternative as an opportunity to build a practice at a time when there's not much going on at the office at home. Seems like a no-brainer to me."

 

The active links are available at the source site listed below.

Source: Legal Blog Watch, 24 November 2008

Posted by Evan Schaeffer: "At Atkinson-Baker's Depo.com, lawyer Stewart Weltman has some good advice in his article, "Deciding Who To Depose (part one)"--

[D]eposing everyone connected with the facts is not the answer. Why? Because doing so results in numerous meaningless depositions being taken and allows one to avoid focusing, early on, on what their case is about and what they need to do to get it prepared properly.

Not only is this a wasteful practice that unnecessarily increases litigation costs, in many instances it is a bad litigation strategy. In short, one does not need to and should not depose every possible witness in order to avoid being surprised.

 

If you shouldn't depose every witness, then which witnesses should you depose? Weltman lays the groundwork for an answer by providing a framework for analyzing each witness in light of your overall trial plan. The second part of Weltman's article will appear in the December issue of Atkinson-Baker's Discovery Update.

The active links are available at the source site listed below.

Source: The Illinois Trial Practice Weblog, 20 November 2008

"White-Collar Crime Influxes"

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 Posted by Chuck Kallendorf: "Top white-collar criminal defense attorneys are beginning to receive steady flows of inquiries from clients embroiled in the ongoing credit crisis, the National Law Journal reported in its November 10th. issue. (Subscription)

"700 billion dollars can't go out the door without someone going to jail," Abbe Lowell, head of the white-collar crime defense practice section of McDermott, Will & Emery's Washington office told the Journal, referring to the massive buyouts the federal government has already spent in the banking and mortgage industries. "There are going to be criminal cases made as a result of this crisis," Lowell said. "Somewhere buried in the complexities of these transactions you'll find people who took advantage."

Assurances from the prosecutors' side was also foretold. Steve Huggard, one of the partners in the white-collar crime practice area at Boston's Edwards, Angell, Palmer & Dodge, and former chief of the public corruption & special prosecutions unit of the U.S. attorney's office for 17 years until 2005, was quoted as having commented that "The [DOJ's] focus will be the harm to the economy and to investors... Prosecutions often follow public sentiment and there's a lot of anger in the country...."

Similar scenarios are occurring more locally as evidenced over the weekend by Cleveland's Plain Dealer. A county-wide corruption probe that came to light back in July when nearly 200 federal agents raided homes and offices of several prominent politicians and businesses - depending on how the probe plays out with grand juries, indictments, and trials in the forecast -- could generate more than $10 million in legal fees by the time the case is closed."

 

The active link is available at the source site listed below.

Source: Cincinnati Law Library Blog, 24 November 2008

From the site: "For many plaintiff lawyers based in the area of personal injury law, long-term disability issues affect many of their clients. Ringler Radio host, Larry Cohen and co-host and Ringler associate out of Seattle, Tony Robinson, welcome Attorney Deborah M. Nelson, partner with the Seattle firm of Nelson, Langer & Nelson, to discuss the ins and outs of long-term disability. They will explore long-term disability claims, the Employment Retirement Income Security Act and how to avoid malpractice traps."

 

Right Click and Download     Play Windows Media

 

The active links are available at the source site listed below.

Source: Legal Talk Network, 24 November 2008

From the blog: "Opportunities for social networking abound on the Internet, but not when it comes to one standard job: using a browser and search engine to comb the Web for information. That task is still typically done solo, because browser displays and search procedures have traditionally been designed for a single user.

Now tools are being developed by Microsoft and other companies that let people at different computers search as a team, dividing responsibilities and pooling results and recommendations in a shared Web space on the browser display as they plan a family vacation, for instance, or research a medical problem.

Meredith Ringel Morris, a computer scientist at Microsoft Research in Redmond, Wash., has created one of these collaborative tools, SearchTogether, now available in a test version as a free download at http://research.microsoft.com/searchtogether. The program is designed to work within the Internet Explorer 7 browser.

[Their] Source: New York Times"

[Link to the article]

The active link is available at the source site listed below.

Source: ResourceShelf,  23 November 2008

Posted by Raymond Ward: "PC Magazine carries this article, Eight Handy Tools in Microsoft Word You Probably Don't Know About. If you find just one you can actually use, the article will be worth you while."

The active links are available at the source site listed below.

Source: the (new) legal writer, 10 November 2008

Posted by Allison Shields: "The latest edition of the American Bar Association Law Practice Management section's webzine, Law Practice Today, is live today. This month's issue focuses on what's foremost in everyone's mind these days - the economy.

 

LPT is available to everyone on the web, even if you aren't an LPM section member (or even an ABA member), and many of the articles are written by well-known authors in the practice management arena, so take advantage of this resource!

 

Here's a sample of the articles available this month:

 

  • David Maister on restoring optimism in the office even in this economy;
  • Carly Sproul on marketing and maintaining client relationships in difficult times;
  • Deborah Gillis on proper screening of clients (a topic near and dear to my heart);
  • A roundtable discussion moderated by Dennis Kennedy on how to practice during economic turmoil (including my own comments).

 

New this month

 

  • Ben Stevens (the MacLawyer) has a new column in the Webzine debuting this month - he's talking about why Macs are suited for lawyers.
  • Another new column is Your Practice Management Advisor. This month's installment covers the frequently asked questions encountered by PMAs
  • Finally, and especially for you solos -- Bill Gibson's got a new column, Flying Solo, and this month he's talking about whether you're cut out for solo practice."

 

The active links are available at the source site listed below.

Source: Legal Ease Blog, 21November 2008

"Alternative Lawyer Jobs"

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 From Tom Mighell's e-newsletter: "With lawyers being laid off right and left, a site like this could come in handy.  Alternative Lawyer Jobs combs other sites with job listings -- Monster, American Corporate Counsel, CraigsList, to name a few -- and grabs those in-house counsel, law-related, non-legal and entrepreneurial positions that might be of interest to lawyers who are looking for work.  You can subscribe to the Jobs feed, to be alerted any time a new listing is posted."

Source: Internet Legal Research Weekly by Tom Mighell. Volume 9, Issue 33. 23 November 2008. Subscribe <http://lists.inter-alia.net/mailman/listinfo/inter-alia>.

In the news: "There's no rule that says law firms have to buy year-end or holiday gifts for employees, but they certainly are appreciated. Be careful, though, because there can be unintended tax consequences to your employees and the firm as a result of your generosity. Attorney Kelly Phillips Erb discusses what qualifies as taxable gifts that firms will have to report, and also discusses some gifts and perks that are nontaxable alternatives."

Read full text

Source: Law.Com's Daily Legal Newswire. 24 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe <http://store.law.com/registration/register.asp?subscribeto=nw>.

Posted by Tom Kane: "Thanks to John Moore at Brand Autopsy for the alert to Neal Stewart's YouCan'tBuyThat.com blog, and especially his post "Recession Marketing Strategies." Both John and I particularly liked Neal's strategy when it comes to existing customers (read clients):

 

"Find ways to engage in conversation with your heavy users and fanatical consumers. More than ever, your brand's stalkers (again, read clients who could make referrals) are going to help you spread the word."

 

Neal's other strategies which I also liked include:

 

  • Invest in good people, as they'll figure out to get the job done even in the bad times,
  • "All hands on deck," meaning that everyone in the organization should have a "sales mentality," and
  • Remain consistent, since you don't want others (clients, referral sources, vendors, or anyone for that matter) to get a whiff of panic emanating from the firm.

 

But, the key to remember is focusing on existing clients. John's conclusion really says it all: "As we marketers know, it is far less expensive to market to current customers than it is to acquire new customers ... especially during this dismal economy."

 

The active links are available at the source site listed below.

Source: Legal Marketing Blog.com, 20 November 2008

Posted by Sabrina Pacifici: "New York Times: "Whether sharing project updates with colleagues or reaching out to customers, workers are communicating in a new medium that keeps messages very short. Commonly called microblogging, it started as a way to share personal information with friends and family. But micromessages are gaining ground at work, becoming popular for both internal and external exchanges."

 

The active link is available at the source site listed below.

Source: beSpacific - Accurate, focused law and technology news by Sabrina I. Pacifici. 22 November 2008. Copyright ©2002-2007. BeSpacific LLC. All Rights Reserved. Subscribe <http://www.bespacific.com/mt/subscribe.html>.

Posted by Tom Mighell: "I've used Google Alerts for years now, but I've always groused that it's too old-fashioned. By only providing alerts by email, it ignores those of us who consume information primarily by way of RSS feed. Well, Google finally got the clue, and now offers alerts by both email and RSS. Google has also expanded the different types of sources you can specify for your alerts -- News, Blogs, Web, Video, Groups, and Comprehensive. A vastly improved tool."

The active link is available at the source site listed below.

Source: Inter Alia,  24 November 2008

In the news: "Law.com's Legal Technology editor Sean Doherty carries a copy of his data on a laptop when traveling, which he synchronizes with home office computers upon return. In this task, a synchronization tool is sine qua non. Toward this end, Doherty tries out Siber Systems' GoodSync."

Read full text

Source: Law.Com's Daily Legal Newswire. 24 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe <http://store.law.com/registration/register.asp?subscribeto=nw>.

Posted by Carolyn Elefant: "It's been in the works for a while, but I can finally announce that I'll be contributing to Nolo.com's new Legal Marketing Blawg and I'll also be hosting one of their ads at my site which should be up and running in a couple of days.  I've always been a huge fan of Nolo publications for several reasons.  First, the company itself is an upstart, pioneering the crazy idea that members of the public just might be able to handle some legal matters on their own.  So committed was Nolo to educate members of the public about their legal rights that the company raised a First Amendment challenge to the Texas bar's effort to ban their books and products as UPL (unauthorized practice of law), leading to a new law exempting self-help books from the state's UPL statute. The other reason I like Nolo books is because they're written by lawyers from a client's perspective.  The books offer a short cut for lawyers hoping to get up to speed on a new practice area, while at the same time, they give lawyers insight into the types of questions that clients might ask.   In fact, when I was out at Nolo's Berkeley offices in August, I felt like a kid in a candy store when they let me loose in their book section - I had no idea they offered so many publications on so many topics.  

So here's my introductory post for the Nolo blog - How a Lawyer Like You Can Get Found Online Even if SEO Concepts Have You Lost.  For SEO gurus, this is pretty simple stuff, but for those just figuring out their way around the Internet, there are a couple of good resources."

The active links are available at the source site listed below.

Source: MyShingle, 17 November 2008

Posted by Chuck Kallendorf: "The prodigy of Henry Campbell Black describe pro bono activities as "being or involving uncompensated legal services performed, especially for the public good," and former American Bar Association President Jerome Shestack, ten years ago back in August 1998, included them among his six determinant components of legal professionalism along with "ethics and integrity, competence combined with independence of judgment, and meaningful continuing learning, civility, and obligations to the justice system."

...

In September 2007, underscoring "the important obligation attorneys have in facilitating public access to justice, the Ohio Supreme Court issued a statement encouraging attorneys to regularly provide pro bono legal services and report those activities. That statement was published in booklet form along with the Statement of Professionalism.

This morning the Supreme Court announced a new program designed to gather "meaningful information about the extent & nature of pro bono work in Ohio and encourage activity to aid those in need of free legal services. (Here)

Under a joint project of the Supreme Court and Ohio Legal Assistance Foundation (OLAF), which the Court has regularly allocated funds to aid in the development & coordination of pro bono activities in Ohio since 2003, Ohio attorneys will be being asked in January to voluntarily and anonymously report pro bono activities and financial support for legal aid programs this past year. The information will be used to identify gaps in the delivery of legal services in order to strengthen the network of services available to Ohioans in need.


Ohio Supreme Court's Pro Bono statement

 

Full text and active links are available at the source site listed below.

Source:  Cincinnati Law Library Blog, 20 November 2008

"Go Green, Get Green"

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Posted by Carolyn Elefant: "Here's an interesting program: Boston-based law firm, Sherin and Lodgen will discount legal fees for clients who go green. The firm's "Going Green? Take Fifteen" program, which begins in 2009, will provide 15 percent off legal fees for green projects. The program will reward developers building LEED projects or those certified under the U.S. Green Building Council's Leadership in Energy and Environmental Design.

 

Five of Sherin and Lodgen's 50 attorneys are LEED-accredited professionals, so presumably they can confirm whether a client's project actually qualifies as green."

 

The active links are available at the source site listed below.

Source: Legal Blog Watch, 20 November 2008

Posted by Julia A. Fleming: "Anyone who hasn't been living underneath a rock for the last few months is aware that the legal market is down for new hires and that law firms are cutting lawyers.  Proof?  Check the Layoff List published by the American Lawyer, which details layoffs at AmLaw 200 law firms.  The lateral market is "officially flooded," and legal recruiters and law students are being hit hard.  Where's the good news?  Some IP firms are hiring, and lawyers are hoping that new regulations (and billable work) will spring from the Obama administration.  Oh, and helpful articles suggest signs that perhaps you're about to be laid off, so perhaps you can avoid the shock and get a head start on updating your resume.

Aspirin, anyone?  Or antacid?

What's a bright lawyer to do under these circumstances?  Here are my top 3 suggestions. (Read the rest of the entry...)

Full text and active links are available at the source site listed below.

Source:  Life at the Bar LLC, 14 November 2008

Posted by Mary Ellen Bates: "I just read an article from FUMSI, written by Amelia Kassel, on Social Networking: a Research Tool. She has some great tips for using tools - particularly LinkedIn - for finding information and contacts."

The active links are available at the source site listed below.

Source: Librarian of Fortune, 28 October 2008

"JD Supra Launches Facebook App"

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 Posted by Robert Ambrogi: "The document-sharing site JD Supra is launching an application for Facebook today that lets its members stream their documents and professional profile information into their Facebook profiles. This means that if you contribute documents to JD Supra, you can get additional exposure by having them show up in Facebook.

The application lets members display their documents in either or both of two ways -- a box in the left-hand column of a member's Facebook profile that displays the latest documents or a "My Docs" tab that displays all your documents as well as your JD Supra professional profile. Needless to say, you must be a JD Supra member and have contributed documents for this to work. There is no cost to join.

JD Supra is a site where legal professionals can share documents -- court filings, decisions, legal forms, articles, alerts, newsletters and the like. Contributors get to publish and highlight their best work and others get the benefit of free access to their contributions. I wrote about its launch in February 2008.

The advantage to an application such as this is that it gives you more bang for your buck, so to speak. By allowing you to contribute information to one site and have that information stream across multiple sites, you reach a broader audience and gain that much more exposure.

 

The active links are available at the source site listed below.

Source: Robert Ambrogi's LawSites, 20 November 2008

From the site: "Bailout or bankruptcy for the U.S. automakers to the tune of 25-Billion? Law. com blogger and co-host Bob Ambrogi welcomes experts Professor Eugene F. Fama, the Robert R. McCormick Distinguished Service Professor of Finance at the University of Chicago Booth School of Business, Attorney Andrew Z. Schwartz, head of the Bankruptcy and Restructuring Group at Foley Hoag LLP and Attorney Lisa C. Wood, Partner and Co-Chair of Securities and Corporate Disputes Practice at Foley Hoag LLP to discuss the economic and legal options and consequences."

 

Right Click and Download   Play Windows Media

 

The active links are available at the source site listed below.

Source: Legal Talk Network, 20 November 2008

As mentioned today over at my South Carolina Family Law BlogGoogle has just added video and voice chat capability to Gmail, making a great product that much better.  Now, anyone with a Gmail account can chat with virtually anyone else -- for free.  Of course, Mac users have had the benefit of iChat for quite some time, but Google has really opened the floodgates with this technology to bring it to the masses.

This technology can make it easier for more attorneys to communicate with each other and also for tech-savvy clients can also utilize this technology to have face-to-face meetings with their attorneys from their homes or offices.  The process is literally as simple as setting up a (free) Gmail account, clicking on the Chat drop-down list, and then selecting who you want to talk to.

If you want to learn more about Google's video and voice chats, you can read more in the following articles:

  • "Say Hello to Gmail Voice and Video Chat" published at The Official Gmail Blog
  • "Google Adds Voice and Video Chat to Gmail" published at TechCrunch
  • "Gmail Launching Voice and Video Chat!" published at ZDNet

Full text and active links are available at the source site listed below.

Source:  The Mac Lawyer, 14 November 2008

From the e-newsletter:  Who must pay child support, and who is entitled to receive child support? How is the amount of child support determined in your state? If child support payments are not made, what steps can be taken? For anyone with questions about paying or receiving child support, the "Child Support" topic in FindLaw's Family Law Center has answers, tips, and resources."

 

 Read more...

Related Resources
Browse the Family Law Center

 

Source: FindLaw's Public Advisor. 20 November 2008. Copyright © 2008 FindLaw, a Thomson Business. Subscribe <http://newsletters.findlaw.com/>.

"Don't Be a Legal Hamster"

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By Ed Poll: "When it comes to handling new matters, clients do not want their attorney reinventing the wheel.  A greater understanding and implementation of knowledge management can help you create greater efficiencies." 

Topics discussed include: 

Systematic Effort

High Tech Drawbacks  

Precedent Document Solution  

Precedent Document Advantages

 

The full text of this post and the active link are available at the source site listed below

Source: Law Practice Today, October 2008

Posted by Jeff Beard; 'Ron Friedmann is attending the ALM / Incisive Law Firm Leaders Conference in New York this week, and is blogging several sessions. Yesterday, he posted his notes from the first session: Current State of the Legal Profession.

 

Those who believe the old cliché that law firms are recession-proof should read it. Twice. His notes from the session cover a number of topics near and dear to firms' management -- leverage rates, pricing, quality, compensation alignment, and more.

I found the comment interesting that while GC's uniformly complain about price, their will to change is anything but uniform:

In a lot of matters and for a lot of clients, controlling cost is paramount but there is still an elite group of matters (e.g., investigations), where litigation budgets still will not matter very much. But many firms have grown so much that they really cannot focus on this sweet spot. So some larger firms find that they have to compete on cost. But surveys show that while GC complaining is universal, their will to act, to change, to exercise control is far from universal. Many clients are not willing to act on costs if they get decent service and results. If you look at the current crisis, clients have had a flight to quality (that is, high price firms). So cost-sensitivity may not be as acute as some think or say.

 

Thus providing high-quality services while anticipating their future needs, and being responsive and accessible are still some of the best ways to retain clients in good and bad times. If they're happy with the results, it's psychologically more difficult for someone to change providers based purely on cost differences and promises.

Also check out Ron's great posts on other sessions, David Maister on Passion, People and Principles, and Growth Strategies for Success in Large Law Firms.

 

The active links are available at the source site listed below.

Source: LawTech Guru, 23 October 2008

"Editing"

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Posted by Wayne Schiess: "The way you edit your writing, or have your writing edited, is highly personal, but here's some advice that might help.

1. Leave ample time...
2. Assemble reliable sources...
3. Use more than one technique...
4. Use word-processing aids...

The full text of this post is available at the source site listed below

Source: Blog at Legalwriting.net, 18 November 2008

Posted by Ed Poll: "I received a call from a client today. He was talking about billing out $150,000 last month, but collecting only $90,000. This is a realization rate of 60%. In any business, if you collect 60 cents on the dollar, you are going to face disaster in short order. The same is true in the legal profession.

 

If you earn only 60%, in order to survive, you will need to treat the 60% as 100%. In other words, all your financial decisions will need to be based on the money actually collected, not on the billings sent out. If you can run your business on the 60%, that would be fine, but few lawyers can ...

Lawyers must vigilantly focus their energy on collecting what they bill. Failure to do so will cause economic failure. Unlike good wine, accounts receivable do not get better with age. For help, see my book, Collecting Your Fee: Getting Paid from Intake to Invoice, published by the ABA.

Lawyers seeking growth have two ways:  Increase revenue with new clients (or more work from existing clients) and increasing their realization rate. As noted in a previous post, focusing on reducing expenses can address only a small portion of the equation, P=R-E. Increasing your realization rate, however, enables you to take full advantage of the effort you've already expended.

The call caused me concern, but there is a bright side ... It was the wake-up call to run the law practice well."

The active links are available at the source site listed below.

Source: Law Biz Blog, 11 November 2008

Posted by Jim Hassett: "Developing new business is like going on a diet; you will not succeed unless you stick with it. 

One way to assure that you follow up consistently is to work with other people, so you can encourage each other, compare notes on what works, and maybe even develop a friendly competition about who can get the most new business.

Why not ask a few lawyers you enjoy working with to help you start an informal business development group?  Meet for breakfast the first Wednesday of every month to review and update your marketing To Do lists.  You will be much more likely to actually complete your To Dos if you know that once a month you will have to tell others what you have accomplished, and what you have not."

Source: Legal Business Development, 5

In the news: "The first priority of a young lawyer is to develop legal knowledge and skills, but learning marketing skills early can also be very fruitful in the future. Here are some steps partners can take to guide associates along the right marketing path, and also some tips to help associates be proactive in developing their own style and techniques for client development, as provided by Sharon Meit Abrahams, McDermott Will & Emery's Director of Professional Development."

 

The tips:

  1. Understand partners are your first clients...
  2. Provide excellent client service...
  3. Network inside and outside the firm...
  4. Find a niche...

 

Read full text

 

Source: Law.Com's Daily Legal Newswire. 20 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe <http://store.law.com/registration/register.asp?subscribeto=nw>.

 

Posted by Sabrina Pacifici: "News release: "The Office of the Federal Register has created an Electronic Public Inspection Desk to provide free worldwide electronic access to public documents. For the first time in the 72-year existence of the daily Federal Register, the documents on file are available for viewing anytime, anywhere. Every Federal business day, anyone with access to a computer now can read critical documents governing Federal regulations relating to business, health, and safety as soon as the documents are placed on file. To view these documents, go to www.federalregister.gov. See "View Documents on Public Inspection" on the left hand side. This new desk grants the public access to documents that will be published in the next day's Federal Register as early at 8:45 a.m. EST. Previously, such documents could only be seen by viewing the documents physically located at the Office of the Federal Register in Washington, D.C."

The active links are available at the source site listed below.

Source: beSpacific - Accurate, focused law and technology news by Sabrina I. Pacifici. 19 November 2008. Copyright ©2002-2007. BeSpacific LLC. All Rights Reserved. Subscribe <http://www.bespacific.com/mt/subscribe.html>.

"Searching Beyond Google"

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In the news: "Most Web searching uses just a few providers. But according to technology writer Erik Sherman, there is a vast territory in the "invisible Web" that refers to databases connected to the Internet but not available for indexing by popular search engines, each with its own search capability."

 

Read full text

 

Source: Law.Com's Daily Legal Newswire. 20 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe <http://store.law.com/registration/register.asp?subscribeto=nw>.

Please note the change of address for our blog in your "Favorites." 

The RSS feed will be coming soon

Posted by Carolyn Elefant: "In a profession that prizes adhering to precedent, many lawyers might be inclined to ignore the advice of "legal futurist" Richard Susskind -- but doing so would be as foolish as not Shepardizing a brief.  In a recent interview with The Am Law Daily, Susskind, author of the upcoming new book, The End of Lawyers? (Oxford University Press, Dec. 2008) shares his thoughts on what today's law firms must do to survive in tomorrow's legal world.

Susskind's advice is somewhat counter-intuitive. You'd think that in a world where competition will stiffen as legal services become commoditized, law firms would be wise to engage in a survival-of-the-fittest combat to keep market share. Instead, Susskind tells firms to collaborate with each other and share information to spread the costs of legal services between clients...

 

Full text and the active link are available at the source site listed below.

Source: Legal Blog Watch, 14 November 2008

Posted by Tom Kane: "The ABA Journal is surveying lawyers about the job market and the current state of the economy. Since I've had several posts on this blog about the down economy and its relationship to marketing, I'm thinking my readers might want to see how they compare to other lawyers out there in the legal marketplace.

 

Although the ABA Survey does not deal with marketing issues per se, it may give you and your firm some intelligence that may bear on your marketing efforts. Obviously, the more lawyers that respond to the survey, the better the results. The Journal will post the results on their web site the last week in December, I am told; and I'll report them here as well.

 

It only takes a couple of minutes, literally. I did a test run. So, give it shot here.

 

The active links are available at the source site listed below.

Source: Legal Marketing Blog.com, 18 November 2008

Posted by Jim Calloway: "Who are the most important people in your practice? Well, if you answered anyone besides clients, go over and sit in the corner and contemplate the error of your ways. In last month's Oklahoma Bar Journal, my column was An Increased Focus on Improving Client Satisfaction Is Your Formula for Success. In uncertain times, it is a certainty that keeping your clients happy should be your number one goal.

If any of you want to download our "suitable for printing and framing" Ten Commandments of Good Client Relationships after reading this article, feel free. Hang it in the office breakroom or lobby...... or maybe in the line of sight of the lawyer who most needs to be reminded of these principles daily."

The active links are available at the source site listed below.

Source: Jim Calloway's Law Practice Tips Blog, 17 November 2008

Three Good Articles from Law.com

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Protecting Yourself From and Surviving In-House Cuts
"The volatile stock market and struggling economy have intersected at various points that have significantly affected attorneys in private practice and corporations. Corporate law departments are not immune from the headcount reductions that have openly and quietly affected law firms. In-house lawyers should be prepared, says consultant Frank Michael D'Amore, who provides suggestions that should offer protection and, if calamity should strike, better prepare you for the future."
Read full text


A Closer Look at Digital Rights Management
"Despite the obituary written for digital rights management by some, it remains a continuing part of new media distribution. Richard Raysman and Peter Brown discuss DRM, its new technologies, such as content identification, and how DRM is being considered by courts and litigants."

Read full text

First Steps: Baby Lawyers Set Off on Disparate Professional Paths
"As political and financial leaders take extraordinary steps to revitalize the economy, the majority of the 2008 graduates from Texas' law schools are in the first few months of their professional lives as attorneys. A credit crisis, a volatile stock market and unpredictable global economy form the business backdrop for these grads. Five graduates who have chosen diverse careers are profiled by Texas Lawyer, which will check in with them annually for career updates over the next several years."

Read full text

Source: Law.Com's Daily Legal Newswire. 19 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe <http://store.law.com/registration/register.asp?subscribeto=nw>.

From the site: "The economic troubles in the U.S. have hit hard and no one is sure how long before things begin to rebound. Ringler Radio host, Larry Cohen welcomes Ron McHugh, Senior Vice President & General Manager of Fixed Products for John Hancock Financial Services, Inc. and Betty Gregware, Sales Executive and Certified Structured Settlement Consultant with John Hancock Structured Settlements, to discuss the importance of financial strength of the insurance industry in these uncertain economic times. They will explore the bright spots in the current crisis, why ratings matter and get an overview of Fixed Products and how Structured Settlements fit into the mix."

 

Right Click and Download      Play Windows Media

 

The active links are available at the source site listed below.

Source: Legal Talk Network, 11 November 2008

Posted by Evan Schaeffer: "While you'll often want to forget about a deposition as soon as it's concluded, the better practice is to use your recent gearing-up for the deposition as a springboard for some trial preparation. Consider taking the following steps: 

  • In a memo to the file, assess the witness's performance with an eye to how that witness might perform at trial...
  • Think about how the witness's testimony can be used to establish the items you need to prove at trial...
  • Turn your deposition outline into a witness outline for trial...
  • Think about whether the deposition raised any disputed evidentiary points or evidentiary theories that you will want to keep from the jury...
  • Copy the exhibits you used at the deposition and note your impressions as to how they helped or hurt your case...
  • If you like to take notes for opening and closing as pre-trial discovery progresses, make any new notes suggested by the deposition and put them in your trial notebook.
  • Create a deposition summary as soon as you get the transcript back, perhaps using the method described in this post: "Organize Your Deposition Abstracts by Issue, Not by Page Number."...

Various factors endemic to modern litigation encourage us to think of depositions as one-time, isolated events: the fact that lower-level associates often take depositions but don't try the case; the long period of time from deposition to trial; the fact that most cases settle. But depositions aren't one-time, isolated events. They are an integral part of trial preparation and should be designed as part of an all-encompassing trial plan. While all of the tasks listed above can be performed just before trial, it is usually much more efficient and effective to do them while the deposition is still fresh in your mind."

Full text and the active link are available at the source site listed below.

Source:  The Illinois Trial Practice Weblog, 18 November 2008

Posted by Sabrina I. Pacifici: "Following an EPIC complaint, a federal court has ordered CyberSpy Software to stop selling malicious computer software. In March, EPIC filed a complaint with the Federal Trade Commission alleging that the spyware purveyor engages in unfair and deceptive practices by: (1) promoting illegal surveillance; (2) encouraging "Trojan Horse" email attacks; and (3) failing to warn customers of the legal dangers arising from misuse of the software. The federal regulators agreed, and asked the court for a permanent injunction barring sales of CyberSpy's "stalker spyware," over the counter surveillance technology sold for individuals to spy on other individuals. The court entered a temporary restraining order on November 6, 2008. Further litigation is expected before the court rules on the government's request for a permanent ban. For more information, see EPIC's Personal Surveillance Technologies page and Domestic Violence and Privacy page."

 

The active links are available at the source site listed below.

Source: beSpacific - Accurate, focused law and technology news by Sabrina I. Pacifici. 17 November 2008. Copyright ©2002-2007. BeSpacific LLC. All Rights Reserved. Subscribe <http://www.bespacific.com/mt/subscribe.html>.

Posted by Robert Ambrogi: "As lawyers elsewhere debate the value of microblogging tool Twitter, one law firm isn't waiting around for an answer. Texas-based firm Jackson Walker has created several Twitter feeds for news about its firm and it is featuring them prominently on its Web site. It is not the first law firm with a Twitter feed, but it is the first I've seen to highlight its feeds in this way.

Hat tip to
3 Geeks and a Law Blog."

 

The active links are available at the source site listed below.

Source: Robert Ambrogi's LawSites, 17 November 2008

From the blog: "A new bill (SB 371) that has been introduced in the Ohio Senate would create an accountant-client testimonial privilege. This privilege would be added as an amendment to O.R.C. sec. 2317.02, which already contains several privileges for attorney-client communications, physician/dentist-patient communications, cleric-penitent communications, husband-wife communications during marriage, and others. Like the other privileges, the proposed accountant-client privilege could be waived if the client voluntarily testifies or by the express consent of the client or the client's spouse, executor, or administrator after the client's death. Interestingly, the proposed amendment idicates that it does not purport to create a privilede in working papers or work product and is to be construed, interpreted and applied analogous to the attorney-client privilege."

The active links are available at the source site listed below.

Source: Cleveland Law Library Weblog, 5 November 2008

Posted by Tom Kane: "It continues to amaze me how few law firms engage their non-marketing staff in the firm's business development efforts. The funny part is that these staff members are involved in marketing your firm in one way or another, if they deal with clients, potential clients or the public at-large. These contacts, whether intended or not, can end up being for the good or bad of the law firm.

 

So, why not train and focus these staff encounters for the best possible results? It's not that difficult.

 

My friend Stacy West Clark has a terrific article on empowering your staff to help increase client business  in The Legal Intelligencer and on Law.com's Small Firm Business online. In fact, there is so much good stuff there that, for the sake of brevity, I'm going to cover the article in two posts.

 

Today, I'll cover her initial advice, and next time how the lawyers, their assistants and even the receptionist can contribute to the firm's marketing...

 

Full text and active links are available at the source site listed below.

Source:  Legal Marketing Blog.com, 5 November 2008

"Why Your Firm Needs a Mission"

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Posted by Allison Shields: "I recently read the book, Personal Branding, by Patrick Hanlon. According to Hanlon, really great brands key into a 'primal code' that helps them to connect with people. The primal code consists of seven elements, including what Hanlon calls the creed.

 

Your law firm's mission is its creed. It's the statement of what your firm believes and values. The most powerful ones, as Hanlon says, are "simple, concise statements that embody hugely bold ideas."

Your articulated mission is one way to connect with clients and potential clients. But that same mission must be not only communicated to your employees, but it must be a part of your firm culture. It must be in the heart of every person who works for your firm.

This quote specifically struck me from the book:

Defining, understanding and communicating your mission are critical to the success of your brand, both internally and externally. Confused employees and coworkers cannot motivate and persuade others. Confused prospects do not buy...

Mission statements - creeds - motivate. By definition, they communicate a difference. What's your creed?

To learn more about why law firms need mission statements, see this post. And if you want to know how to create law firm vision and mission statements, take a look at my article on the subject."

The active links are available at the source site listed below.

Source: Legal Ease Blog, 5 November 2008

In the news: "For a growing number of lawyers, time in the office is no longer de rigueur. To stem defections and attract recruits, flextime has become the law firm perk of the moment. Even in a bad economy, work flexibility has staying power, partly because it doesn't cost anything. Many lawyers are happy to work like maniacs, provided they do it their way, at home or on an alternative schedule. Flextime started as an accommodation to working mothers, but young male lawyers might have boosted its acceptability."

 

Read full text

 

Source: Law.Com's Daily Legal Newswire. 12 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe  <http://store.law.com/registration/register.asp?subscribeto=nw>.

From the site: "Twitter, LinkedIn and Facebook-social networking has hit the mainstream. How about in the legal community? Some firms look at social networking as a great PR tool for business, where others fear it. Law.com bloggers and co-hosts, J. Craig Williams and Bob Ambrogi welcome experts, Brian Carter, keynote speaker and Director of Search Engine Marketing (PPC), SEO, and Social Media at Fuel Interactive and Heather M. Milligan, Director of Marketing at Barger & Wolen LLP. They will explore Twitter, discuss why some lawyers are skeptical of Web 2.0. and take a look at how networking sites can be a marketing and business tool."

 

Right Click and Download    

 

Play Windows Media

 

The active links are available at the source site listed below.

Source: Legal talk Network, 30 October 2008

In the news: "Sometimes the cutting remark from IT support can blunt its cutting-edge technology. Every year law firms spend millions of dollars on hardware and software, but the size, organization, responsiveness and attitude of the help desk was often the make-or-break factor for associates."

 

Read full text

 

Source: Law.Com's Daily Legal Newswire. 11 November 2008. Copyright 2008.  ALM Properties, Inc. All rights reserved. Subscribe <http://store.law.com/registration/register.asp?subscribeto=nw>.

From the e-newsletter: "The United Nations' Audiovisual Library of International Law

was first proposed in 1997, and in recent years it has grown by leaps and bounds. It is a unique multimedia resource that provides "high quality international law training and research materials to an unlimited number of recipients on a global level." The Library consists of a "Historic Archives" section, along with a "Lecture Series" section, and an online research library with links to treaties, jurisprudence, publications, and research guides. In the "Historic Archives" section, visitors will find a drop-down menu with links to topics such as disarmament, human rights, and the laws of outer space. The "Lecture Series" section includes dozens of lectures organized by subject matter headings ranging from the Arctic to the United Nations. Subject experts deliver the video lectures and it's easy to see how these talks could be used to complement classroom lectures and discussions. Finally, the research library is a great tool for those seeking to explore various facets of United Nations treaties and other aspects of international jurisprudence. As a bonus, the site starts off with Orson Welles reading the Preamble to the Charter of the United Nations. [KMG]"

 

Source: The Scout Report. Volume 14, Number 44. 7 November 2008.  Copyright © 2008 Internet Scout Project. Subscribe <http://scout.wisc.edu/About/subscribe.php>.

Posted by Robert Ambrogi: "Law.com has my latest column, Tour the Legal Web's New Sites, which rounds up several new sites of interest to lawyers."

 

He discusses:

Legal Search from Lexis

E_Discovery Legal Guides

A Site for Software Reviews

Worldwide Legal News

Code City

Examine the Examiners

 

Full text and active links are available at the source site listed below.

Source:  Robert Ambrogi's LawSites, 6 November 2008

Posted by "Julie Cohen has posted today at her blog Worry in the Workplace, an article reprinted from The Legal Intelligencer. According to the article, worry may be getting you nowhere--fast. Excerpt:

Do you find yourself spending time while you're at work, and even when you're not at work, worrying about your performance?  Thinking, for example:

  • "How am I going to get this all done?"
  • "I'm not cut out for this work."
  • "They think I'm better than I really am."
  • "I'm going to screw up eventually."
  • "Why am I even working here?"
  • "I should get out now before I ruin my reputation."

If any anxiety-producing questions are running through your head, they are not helping you be an effective professional, leader, team member, or human being.

Article subheadings show you what is ahead when you read Worry in the Workplace:

  • No Place for Worry
  • Why Do We Worry?
  • Be Wrong, So What?
  • 'What's Next?' not 'What Happened?'
  • Banish the Imposter

Read the rest of the article for some recommendations on how to get rid of that nagging, reproductivity-sapping energy-depleting worrying.

Related article: "The Benefits of a Stress Management Program for Attorneys" [pdf] (Minnesota Lawyer, Massachusetts Lawyers Weekly).

The active links are available at the source site listed below. 

Source: idealawg, 14 November 2008

From the blog: "I was one of a three-person panel recently speaking about law firm profitability.                  

I had not anticipated the emotional toll which would be had as a result of having to think about hourly billing.  The audience was mostly large or niche firms in the hundreds of attorneys who are getting their CLE credit and learning about how to increase gross revenue in an hourly billing environment...

But here's the problem.  I wake up in a world that is dominated by value billing.  Even on complex litigation, we always propose a flat fee alternative to the client.  I do not believe I was able to impress on their hourly billing brains that the difference between value billing and hourly billing had almost nothing to do with billing.  It has to do with incentive.  One post presentation question asked how it could possibly be ethical for me to receive more than what my hourly rate could spit out on a monthly bill. 

Value billing is really about making every hour deliver value.  But value is expanded beyond the sixty-minute hour.  The concept that a client would rather pay for hours than defined deliverables will be a difficult concept for most lawyers to grasp for a long time to come..." 

The full text of this post is available at the source site listed below

Source: The Greatest American Lawyer, 17 November 2008

Posted by John Jantsch: "So, honestly now, have you ever heard the words in the title to this post from a long-time customer? We all have, I'm afraid, and shame on us.

When a customer becomes a customer, it's usually to purchase a specific product or solve a specific problem. When we solve that problem or ship that product the job is done, right? To build true marketing momentum the job has just begun.

I often talk about part of the lead conversion or selling process containing what I call a "new customer kit." This is simply a set of orientation materials that provides your new customer with all the information they need to successfully work with your organization.

One of the elements of this kit should be an introduction to all the products and services your company has to offer. That's a good start of course, but you must do much more than that to drive this information home. When a customer is new to your organization they may only have one simple need so your must commit to a long-term process of education as well...

The full text of this post is available at the source site listed below

Source: Duct Tape Marketing, 6 November 2008

"The Jury Expert"

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From the e-newsletter: "This journal is published bimonthly by the American Society of Trial Consultants, and its goal is to provide information on the art and science of litigation advocacy. In the current issue you can discover the power of conceptual persuasion, learn how to anticipate and influence juror reactions to successful women, learn more about whether liberals and conservatives punish differently, and much more.  The journal is free, and you can consume it in a number of ways -- by subscribing to the email version, RSS feed, or by downloading the entire journal in PDF format."

 Source: Internet Legal Research Weekly by Tom Mighell. Volume 9, Issue 32. 16 November 2008. Subscribe <http://lists.inter-alia.net/mailman/listinfo/inter-alia>.

From the e-newsletter: "Archived Webinar - In this free comprehensive webinar Michael Arkfeld and Neil Aresty, noted litigators and e-discovery experts, discuss the scope of electronically stored information (ESI) requirements spelled out in the federal rules revisions, the severe consequences to parties who have failed to produce the discoverable ESI, and the role that Total Evidence Management (TEM) can play in mitigating your risk."

 Read more...

Source: FindLaw's Modern Practice: Law & Technology. 14 November 2008. Copyright © 2008 FindLaw, a Thomson Business. Subscribe <http://newsletters.findlaw.com/>.

Posted by Grant Griffiths: "Ricardo Gonzalez is a content writer for uShip.com. He recently contacted us with some helpful suggestions for moving your home office.

 

Preparing your home office for a move

One of the challenges of a Home Office is that when your home moves, your office moves with it. Whether you are moving across town or across the country, you have to take special precautions with your home office that you would not have to otherwise.

 

Keep or Shred?

The key to any efficient move is to bring only what you need, and trim the fat off... Make sure you shred anything you no longer need. Although it may not be useful to you anymore, it can still contain personal information that you don't want others to have. You can even use the shredded paper to cushion other belongings as you pack up the rest of your house.

 

Books, Journals, and Magazines

Books are heavy, bulky, and in most cases, completely unnecessary. Take a look through your office bookshelf, and get rid of any books you haven't referenced in the past year. Most of your old magazines, journals, and trade publications now have archives online that you can search through much more quickly and efficiently.

 

Back up your computer files

 Your home office would probably not work without your computer. Be sure that, before you pack it up, you back up all of your files to CD or DVD. While it is unlikely that your computer will suffer damage, the information you have on it can be invaluable. Pay special attention to saving your documents, spreadsheets, presentations, e-mails, and financial records.

 

Time for new furniture?

Look at packing your office as a great opportunity to make it a more efficient and manageable work space. Organizing and cleaning out your office now, rather than after you move in to your new home, will help you save money your move now, and it is one less thing to worry about while you unpack your house."

 

 The full text of this post and active links are available at the source site listed below

Source: Home Office Warrior, 7 November 2008

"Fee Fie Foe Firm"

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From the e-newsletter: "I got an email from Damien MacRae a couple of weeks ago about this site. Damien's a knowledge consultant with a large firm in Australia, and he created this site in response to requests from lawyers in his firm for articles on topics of interest -- he kept discovering great content on the sites of other firms.  Fee Fie Foe Firm http://www.feefiefoefirm.com/ is a law firm search engine, using Google's Custom Search tool.  He has searches for eight countries available -- the United States, Australia, Canada, Ireland, New Zealand, Singapore, South Africa, and the United Kingdom.  Just choose a jurisdiction, enter your search, and you'll get results from law firms in that country.  Very cool search site!"

Source: Internet Legal Research Weekly by Tom Mighell. Volume 9, Issue 32. 16 November 2008. Subscribe <http://lists.inter-alia.net/mailman/listinfo/inter-alia>.

From the e-newsletter: "The UN Audiovisual Library of International Law (ALIL) http://www.un.org/law/avl/ serves primarily to facilitate the teaching, study, and appreciation of international law across the globe.  It is a unique multimedia resource that combines still images, documentation, video clips, and audio recordings to illustrate and explain issues of international law generally, and within specific subject areas.  The site is organized into three primary areas.  First, the Historic Archives provide materials and documentation evidencing the negotiation and adoption of major UN legal instruments since 1945.  Second, the Lecture Series features video lectures on a wide range of international subjects by leading scholars from different countries and legal systems.  Third and finally, the Research Library contains extensive, well organized, links to free, reputable, and authoritative international law sites with jurisprudence, treaties, publications and documents, and scholarly works and research guides.  While ALIL can surely be used to provide supplemental teaching materials, it also serves as an excellent international law research resource in its own right." Written by J. Jones.

 

Source: "InSite." Vol. 14, No. 7. 17 November 2008. Cornell University Law Library. To subscribe send the following request to: listproc@cornell.edu: Subscribe InSITE-L [YourFirstName] [YourLastName]  

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