This post was written by Cheryl: "If you pick the top three companies known for their extraordinary customer relationships; Nordstrom, Amazon and Starbucks, it's pretty easy to dissect their redeeming qualities...
Consumers still want to buy from real people and want to buy and associate with people and businesses who carry similar values and good will..."
The full text of this post is available by clicking on the author's name.
Source: Service Untitled, 5 February 2010. © 2006-2010 Service Untitled Group, reproduced with permission of Douglas Hanna.
