This post was written by Jim Hassett: "When I published the results of our national survey of alternative fees, one of the most discouraging sections concerned the lack of trust between in-house law departments and the firms that serve them. Although the interviews were focused on alternative fees, the findings also have implications for hourly work.
If you made a list of the most common characteristics of successful lawyers, would you put trust near the top of the list? Me neither. An inherent predisposition to be suspicious is a barrier to agreeing on alternative fees and to making them work:...
...In the end, alternative fees will work best in long term relationships where there is an atmosphere of trust..."
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Source: Legal Business Development, 10 March 2010, reproduced with permission of the author.